Employee Assistance Programme

A Employee Assistance Programme (EAP) is a confidential online and telephone-based advice and support service for your employees.

Why do you need an employee assistance programme?

EAPs are designed to help employees prepare for and successfully cope with all major life events, especially the things which may lead to anxiety and stress. It provides staff with access to skilled specialists and qualified counsellors 24 hours a day, 7 days a week. The aim is  to help employees stay happy, healthy and fully focused on life and work. Implementing an EAP within your company will ultimately save time and limit disruption in situations where employees are not sure of the right way to proceed with an issue.

Benefits for employees

• Online information and advice resources with clear, jargon-free descriptions
• Specialist support
• Legal information
• Financial information
• Debt information and advice
• Telephone and face to face counselling
• Cognitive behavioural therapy

Customer testimonials

“Recently my colleague and I lost a workmate in a tragic accident at work. We were advised to contact our EAP service. The counsellor we spoke to dealt with us in a very understanding and sensitive manner. The way it was handled was invaluable to us after this devastating event. To lose a friend in an accident is a tragedy but she made the difference to us and we will be forever grateful.”

“When I called the EAP line the counsellor was very calm and reassured me that I was doing everything possible to remedy my situation. She also pointed me in the direction of additional support which was extremely useful.”

"After speaking to the telephone counsellor I agreed to attend face to face sessions. I went to the first one last week. I feel a lot more comfortable about counselling and am looking forward to the rest of my sessions."

Want to find out more about drug testing, alcohol testing, background checking, drug and alcohol policies, testing programme management or training and education services Concateno offer?

Find out more about the Employee Services division that use this service

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