Healthcare

Which products could you use?

Our comprehensive portfolio of products and experience with our Healthcare customers enables us to make objective suggestions as to the most suitable combination of testing methods. This allows our customers get the information they need to help their clients through treatment.

Products and Services used by our current Healthcare customers include

• Point of care urine testing
• Point of care oral fluid testing
• The Alere™ DDS®2 Mobile Test System
• Laboratory oral fluid testing
• Laboratory urine testing
• Blood borne virus testing
• Breath alcohol testing
• Pregnancy testing
• Drug solids testing

Click the links to find out more about these products, or visit Products and Services A-Z if you know what you’re looking for.

Concateno’s Healthcare Team provides a complete support service for our customers, so that you can get on with helping your clients through treatment.

We help our customers with four key support structures:

Account Management

Our local Account Managers are committed to supporting and developing your testing programme to match your individual treatment objectives, while also ensure that testing, spend and service delivery are operating within the agreed constraints. They have many years of experience working within the Healthcare drug testing arena, so they understand the communication pathways between and within local treatment organisations and are up to date with the latest trends in drug abuse and treatment.

Customer Service

Our Customer Services team is located in the UK and our specialist advisors are always available to support you in using our products and services. The department liaises closely with the account managers to ensure that all our customers get the support they need to do their jobs. Our aim is to ensure our customers are well informed about drug testing and its application in drug treatment and rehabilitation. Our customer relations performance is monitored with monthly reviews and customer satisfaction surveys which allow us to continually improve our response to customer requirements.

Technical support and ongoing training

Concateno's experienced toxicologists are on hand to answer any technical queries. We can also provide detailed cross reactivity information to identify unexpected results, as well as detailed and up-to-date technical information on all our products and all the drugs that we test.

We know that training is an important part of our service and the best way to ensure our customers get the answers they need from their testing. Our training is provided on an unlimited basis to all our customers and we will tailor it to focus on any issues they may be coming across with their testing. We also run free educational seminars for our customers.

Accreditation

Concateno’s laboratories and manufacturing sites are fully accredited and have strict quality controls in place to ensure you always receive accurate results from your testing. Click here to find out more about Concateno’s accreditation.

You can start ordering tests in a few easy steps

• Contact one of our Account Managers with your requirements
• We'll send you a tailored quote to sign and account set-up form to fill in
• Our Contracts Specialist will set you up on our system
• We'll send you a Welcome Pack including a tailored order form 

If your organisation already has an account with us, email webenquiries@concateno.com to request more products. Contact your Account Manager to request training and to find out about different types of testing available.